Passenger recounts ‘worst flight of her life’ after being given wrong food
A passenger with a severe food allergy claimed that she endured the “worst flight of her life” after…
passenger experience
144 articles
News about innovations, trends, and incidents that impact the air travel experience, from inflight entertainment to cabin design and service.
Passengers amused at airline’s ‘new method’ of throwing snacks down the aisle
Apart from its low cost fares, Southwest Airlines is known for its great customer service and friendly rapport…
Delta flight attendants outraged over customer feedback tool’s privacy breach
The flight attendant union of Delta Air Lines is celebrating victory after the airline paused its planned Customer…
Did United Airlines really give away a passenger’s business class seat to crew?
A woman took to social media to rant about United Airlines downgrading her fiance from business class to…
What are Fixed Base Operators (FBOs) in relation to aviation?
What is an FBO?FBO, or Fixed Base Operator, is a term commonly used in the private aviation industry.…
Cathay Pacific issues apology after crew poked fun at a non-English speaker
Cathay Pacific has issued an apology after a recording of flight attendants poking fun making fun of a…
Passenger to take Emirates to court over ‘disgusting’ business class seats
An Emirates business class passenger is pursuing a legal battle against the carrier after the product did not…
Emirates enhances partnership with Dilmah Tea to elevate passenger experience
If you are a tea person, this one’s for you. Emirates has announced that it is elevating its…
Guide to AA’s carry-on policy for red-eye flights
If you’re planning to take a red-eye flight on American Airlines in basic economy class, it’s useful to…
American Airlines faces lawsuit after flight attendant locks mother in lavatory
The American Airlines Group is facing a lawsuit filed by a woman who claimed that one of the…
Air Canada passenger outraged due to cabin crew’s inability to speak French
An Air Canada business class passenger was left outraged and furious when he discovered that the flight attendant…
Air Canada accused of discrimination by Amnesty International head
The secretary general of Amnesty International Canada has accused Air Canada of racism and discrimination after she was…
Top trends driving aircraft seat designs
Airlines invest hundreds of millions, even billions, to upgrade their aircraft cabins and enhance the passenger experience that…
Emirates invests $2 billion+ to enhance its inflight passenger experience
Emirates is investing more than $2 billion to improve its inflight passenger experience, including a new ‘Fly Better’…
Coliform bacteria found in drinking water at Berlin brandenburg airport
Berlin’s new flagship airport, Berlin Brandenburg Airport (BER), has caused quite the social media splash. The fledgling airport…
A chaotic weekend at Berlin’s BER highlights COVID’s impact on aviation
A year after finally opening, Berlin Brandenburg Airport (BER) is once again making news for all the wrong…
Singapore accepts IATA Travel Pass for arriving passengers
The Civil Aviation Authority of Singapore (CAAS) has accepted the use of the IATA Travel Pass for passengers…
From shopping to masks: did passenger experience change forever?
The restrictions imposed by health authorities around the world have durably changed the expectations of passengers when it…