United Airlines debunks claims man was offloaded to accommodate service dog
Can someone be kicked out of a flight to accommodate a service animal? A story recently shared on Reddit…
passenger experience
145 articles
News about innovations, trends, and incidents that impact the air travel experience, from inflight entertainment to cabin design and service.
Cathay Pacific flight attendants scramble to catch bird inside aircraft cabin
We’ve all heard of bird strikes happening from time to time, but what about birds hitching a ride?A…
‘Racist’ passengers caught sending offensive text messages onboard flights
Passengers on two separate flights have been caught red-handed while sending offensive text messages about their seatmates.A black…
Air Canada passenger claims he was blacklisted for reporting a flight attendant
An Air Canada passenger is claiming that he was blacklisted by the airline because of a 2021 incident…
Woman tears down Volaris check in counters at Mexico airport over ticket refund
Hell hath no fury like a woman without a valid ticket booking. This is what staff of Mexican low-cost…
Blood on the plane floor: passenger’s gruesome discovery on Air France flight
When Habib Battah took his seat for a Air France flight from Paris’ Charles de Gaulle Airport (CDG)…
Ryanair to pay $10,800 to schoolboy who underwent ‘terrifying ordeal’ on flight
Irish ultra-low-cost carrier Ryanair has been ordered to pay €10,000 ($10,800) to a schoolboy who suffered a “terrifying…
Elderly passenger threatens to vomit on woman over seat altercation
An elderly passenger on Jiangxi Air had a unique weapon of choice when she got into an altercation…
Passenger airs frustration over airline wheelchair privilege abuse
A disgruntled Southwest Airlines passenger has taken to social media to air his frustration at fellow fliers who…
American Airlines flight delayed for three hours over imaginary passenger
Move over, unruly passengers. It appears that even an imaginary passenger can cause flight delays and disruptions.An American…
AeroTime’s top picks: best business class flights for solo travelers
Flight delays, cancellations, incidents inside aircraft cabins – travel can be a stressful ordeal, so sometimes it pays…
Mutiny at the airport: Angry passengers revolt over flight cancellation
Scenes of riot were caught on video when passengers at Washington’s Dulles International Airport (IAD) reacted angrily after…
The ultimate upgrade: Man rewarded with solo ‘party flight’ after 18-hour delay
They say patience is a virtue. For one North Carolina man, patience became his ticket to the upgrade…
Cebu Pacific passengers on assorted flights undergo extreme cabin temperatures
Talk about a hot and cold relationship. Passengers on assorted flights with Philippine low-cost carrier Cebu Pacific have…
Can airlines do this? Passenger bumped from flight “without explanation”
Best-selling author Dan Gardner found himself embroiled in a knotty plot when Air Canada bumped him and his…
Delta Air Lines passenger stunned to find 50-pound pitbull occupying her seat
A passenger on board a Delta Air Lines flight has aired her frustration on social media relating to…
Dad flying first class without family is confronted by angry wife mid-flight
Planes are public spaces so it’s not unusual to strike up conversations with strangers. But one woman’s encounter with…
Passenger shows ‘free’ movie on plane via a screen projector on overhead bins
Magazines, novels and electronic tablets — these are just some of the things that passengers bring on board…