To move or not to move? Airport queue photo sparks strong opinions
This is the photograph that launched a thousand comments. A seemingly innocent shot of an airport check in…
passenger experience
143 articles
News about innovations, trends, and incidents that impact the air travel experience, from inflight entertainment to cabin design and service.
American Airlines passenger buys three seats so Great Dane therapy dog can fly
Larger than life pets often need extra TLC, which is why one owner of a Great Dane therapy…
American rapper in disbelief after AA offloads him despite Exec Platinum status
American rapper Gillie da King did not mince his words when he took to social media to rant…
Father blasts United over ‘condescending’ treatment towards special needs child
A father has taken to social media to rant about what he described as “rude” and “condescending” treatment…
Southwest Airlines sued for wrongly accusing mother of trafficking own daughter
A mother has filed a lawsuit against US low-cost carrier Southwest Airlines after she was wrongly accused of…
Passenger uses makeshift tent to create DIY business class ‘suite’ in economy
Flying really can be a stressful experience, so we can’t blame passengers for trying to make their flights…
Delta passenger arrested after putting flight attendant in chokehold
A Delta Air Lines passenger has been arrested after he placed a flight attendant in a chokehold and…
United Airlines removes two passengers arguing over mobile phone charger
An argument over a mobile phone charger led United Airlines to remove two of its passengers from one…
Turkish Airlines passenger takes own life while in lavatory; flight diverts
A Turkish Airlines flight was diverted to Houari Boumediene International Airport (ALG) in Algiers after a passenger was…
Spirit Airlines cabin crew films passenger relieving herself on plane floor
What would you do if you could no longer hold it in? A Spirit Airlines passenger decided to…
Screaming baby on flight is given an aircraft tour by Southwest flight attendant
Ask any frequent flier what their greatest fear is and their answer is likely to be one or…
AA flight diverted after business class passenger calls cabin crew ‘waiter’
Who knew that words have the power to divert a flight?An American Airlines flight from New York’s John…
Frontier Airlines faces $100M lawsuit over questionable baggage fees
Low-cost US carrier Frontier Airlines is facing not just a $100 million dollar lawsuit, but backlash from customers…
Passenger freaks out on flight; makes wild claims cabin crew is “not human”
The aviation industry has seen some bizarre passenger behavior over the last couple of years: attacking cabin crew…
Southwest plane full of Taylor Swift fans turn delay into inflight concert
When airlines announce flight delays, it is common to see disgruntled passengers whine and complain. But that was…
Passengers fall ill inside plane without aircon amid sweltering Las Vegas heat
Rising temperatures in Las Vegas became too hot to handle after several passengers fell ill due to heat-related…
United Airlines debunks claims man was offloaded to accommodate service dog
Can someone be kicked out of a flight to accommodate a service animal? A story recently shared on Reddit…
Cathay Pacific flight attendants scramble to catch bird inside aircraft cabin
We’ve all heard of bird strikes happening from time to time, but what about birds hitching a ride?A…