Virgin Australia ground crew accused of mishandling a quadriplegic doctor
Virgin Australia is conducting an investigation following an incident where a prominent quadriplegic doctor, former Queensland Australian of…
passenger experience
146 articles
News about innovations, trends, and incidents that impact the air travel experience, from inflight entertainment to cabin design and service.
Couple gets kicked off EVA Air flight after unruly and dramatic argument
A couple’s quarrel on board a recent EVA Air flight ended up in a flight diversion, police involvement,…
United Airlines to implement improved experience for wheelchair passengers
United Airlines and the US Department of Transportation (DOT) entered an agreement that will see the Chicago-based airline…
Woman manages to sneak onto Southwest flight to catch Beyonce’s concert
A Southwest Airlines flight bound for Louis Armstrong New Orleans International Airport (MSY) on September 27, 2023 found…
Beyoncé flies disabled man after he’s denied flight due to oversized wheelchair
Beyoncé helped a disabled man fly to her concert after he was denied access to an Alaska Airlines…
Mother, daughter take Etihad to court for mishandling air rage incident
Two passengers, a mother and a daughter, are taking Etihad Airways to court over what they say is…
JetBlue flight chaos after passengers try to collect bags while still airborne
JetBlue passengers tried to pull down their luggage from overhead bins while the plane was still in the…
Southwest passenger shares clever ‘hack’ to ensure no one sits next to you
Everyone wants to have a comfortable experience when flying. And those who fly economy know the luxury of…
Delta rep allegedly tells diverted pax to be ‘grateful’ plane did not crash
Passengers of a Delta Air Lines flight that diverted to Lajes Airport (TER) on Terceira Island, in the…
Athlete wearing workout gear ‘outfit shamed’ by Southwest Airlines
Many airlines are loosening guidelines on its crew uniform, so it’s not surprising to see passengers dress as…
The outrageous reason why Qantas downgraded war veteran from business class
Infuriated citizens have taken to social media to express their anger after Australia’s flag carrier Qantas removed a…
Air Canada apologizes to passengers who were given vomit-covered seats in flight
Air Canada has issued an apology to passengers who were assigned seats covered in vomit on a Las…
Air Canada allegedly kicks off passengers who refused vomit-covered seats
An Air Canada passenger recently took to Facebook to share a troubling incident. In a post dated August 29,…
Delta passengers try to hold up ceiling panel in aircraft that’s ‘falling apart’
Worried passengers on board a Delta Air Lines flight to Atlanta, United States, attempted to hold up a…
Pilot captures ‘horrible’ turbulence on video, gives advice on how to not panic
An off-duty pilot captured what he called “one of the worst” cases of turbulence on video while on…
The dog did it: Man’s passport chewed by dog days before departure
“The dog ate my passport” seems like a lame excuse to get out of getting married, but one…
American Airlines hit with record $4.1M by DOT for tarmac delays
American Airlines is facing the largest fine issued to any airline in history by the Department of Transportation…
Airline introduces adults-only zones on long haul flights to Curacao
If you’ve ever dreamed of flying a long-haul flight in peace, you should be able to do so…