Vegetarian passenger claims airline served her meat in vegetarian packaging
“Please check thoroughly what you consume on a flight.”This was a piece of advice offered by vegetarian passenger…
passenger experience
145 articles
News about innovations, trends, and incidents that impact the air travel experience, from inflight entertainment to cabin design and service.
Fed up passenger slaps IndiGo pilot making flight delay announcement
Everyone knows the feeling of frustration over a flight delay. For one passenger, however, some delays can be…
Palestinian-American passengers allege racial profiling on Delta flight
Four Palestinian-American men have claimed they were the victims of what they described as “racial profiling” on a…
Alaska flight 1282 passengers to be given $1,500, full refund and counseling
Passengers who were traveling on Alaska Airlines flight AS 1282 when the door plug expelled mid-flight have been…
American Airlines pilot praised for stepping out of cockpit, helping with luggage
An American Airlines pilot has gained praise for leaving the cockpit and going down to the tarmac to…
United fails to deliver double New Years Eve celebration due to delay
A United Airlines flight that would have given passengers the chance to celebrate New Year’s Eve twice failed…
Spotlight: Economy class innovations and trends for 2024
If you’re traveling in the economy class cabin on a commercial flight today, you may be sitting there…
Video captures married couple’s dramatic meltdown at airport over flight delay
Traveling during the holiday season should come with a disclaimer: that cancellations and delays are to be expected. Although…
Disabled man claims septic injury after staff used food trolley to disembark him
A disabled man claimed that he developed a septic injury that almost required his foot to be amputated…
The most ridiculous and outrageous complaint letters received by airlines
’Twas the day after Christmas, and all through the house,Every creature was hurting — even the mouse.The toys…
Man charged with stealing $23,000 from fellow passengers on flight
Singapore authorities have charged a man with multiple counts of theft after he was caught stealing from fellow…
Video captures moment aggressive passenger punches cop when escorted off flight
It’s the most wonderful time of the year. That is until unruly passengers strike again.A man was arrested…
Delta passengers forced to sleep in military barracks after emergency diversion
Delta Air Lines passengers on a transatlantic flight were forced to spend the night in military barracks in…
Plus-size community celebrate Southwest Airlines’ ‘customer of size’ seat policy
Low-cost carrier Southwest Airlines is being celebrated by plus-size influencers and their followers for its generous “customers of…
Star Alliance members: airlines, benefits, and ways to join
What is Star Alliance? Star Alliance is the world’s largest airline alliance, comprising a vast network of member…
Man graciously accepts downgrade from business class due to ‘misengineered’ seat
At a time when the skies seem to be filled with unruly passengers, it’s a pleasant surprise to…
American Airlines offers $50 to woman forced to wipe pax’s vomit off her bags
A woman who recently flew with American Airlines has taken to social media to share details about a…
Canadian airline asks passenger to deal with blood stains found on seat
When Canadian-based passenger Birgit Umaigba Omoruyi boarded an Air Transat flight, she was surprised to find blood stains…