Thousands of migrant workers congest KUL Airport to beat government deadline
Kuala Lumpur International Airport (KUL) in Malaysia was flocked by thousands of migrant workers as private firms rushed…
passenger experience
145 articles
News about innovations, trends, and incidents that impact the air travel experience, from inflight entertainment to cabin design and service.
American Airlines sued for discrimination over removal of pax due to body odor
Three black men have filed a federal lawsuit against American Airlines for racial discrimination. The men allege the…
Singapore Airlines to adopt a “more cautious” approach to managing turbulence
Singapore Airlines is adding new measures to its in-flight service in order to manage turbulence more effectively. In…
Woman arrested after refusing to comply with emergency exit seat instructions
A Frontier Airlines passenger was arrested by police officers at Charlotte Douglas International Airport (CLT) after she refused…
Emirates check-in desks in DXB receive Autism Center Designation Plaques
Emirates has announced that all four of its check in facilities at Dubai International Airport (DXB) have been…
Top-ranking North American airlines discover the key to happy customers
The North American aviation industry is one of the most competitive markets in the world with airlines battling…
Singapore Airlines ordered to pay couple $2400 over faulty business class seats
Singapore Airlines was ordered to pay the equivalent of $2,400 to a couple who claimed they suffered “mental…
Emirates holds familiarization flight for families with neurodivergent children
Emirates has conducted a special flight experience for 30 UAE families with neurodivergent children. The flight, which took…
Delta Air Lines sees multiple stowaway cases using digital boarding passes
Digital boarding passes and e-tickets have certainly made travel more seamless for flight passengers. However, their convenience also…
Passengers claim Air New Zealand kicked them off flight for being ‘too big’
Two women have claimed that Air New Zealand removed them from a flight to Auckland Airport (AKL) simply…
Qantas flight attendant leads passengers in Taylor Swift sing-along on flight
Taylor Swift has arrived in Melbourne for the Australian leg of her global Eras tour, and her fans,…
Delta flight forced to turn back to AMS after maggots fall out of overhead bin
We’ve all heard of snakes on a plane, but what about maggots? A Delta Air Lines flight was…
In pictures: Amex opens largest Centurion Lounge at the world’s busiest airport
The global payment company American Express has opened its largest (and swankiest) Centurion Lounge at the world’s busiest…
Puppy love: Oakland Airport cheers up pax with therapy dogs this Valentine’s
Passengers departing and arriving at Oakland International Airport (OAK) on February 14, 2024 will be greeted by a…
Scammers pretending to be airline online accounts prey on frustrated customers
Customers who take to social media to vent their frustrations should be wary after passengers fall prey to…
Camp beds vs hotel: Pax questions Air France’s treatment of economy passengers
An Air France passenger is questioning why the airline made economy passengers camp out at an airport during…
Virgin Australia expands baggage tracking tool to international network
Virgin Australia is expanding its baggage tracking tool to include its international destinations, less than a year after…
Live snake found on AirAsia flight from Bangkok terrified passengers
Passengers on a Thai AirAsia flight from Bangkok Don Mueang International Airport (BKK) to Phuket International Airport (HKT)…