Virgin Atlantic raises travel accessibility, deploys sign language-trained crew
Virgin Atlantic has become the first UK airline to offer British Sign Language (BSL)-trained cabin crew on its…
passenger experience
143 articles
News about innovations, trends, and incidents that impact the air travel experience, from inflight entertainment to cabin design and service.
Airline retailing – where to begin
AeroTime is excited to welcome Ann Cederhall as our columnist. An instructor with IATA on Airline Distribution Strategy…
Passenger rights group file lawsuit against WestJet for compensation limits
Canadian advocacy group Air Passenger Rights (APR) filed a lawsuit against low-cost carrier WestJet for placing a cap…
Air Canada flight canceled after flight attendant outburst over blanket request
An Air Canada flight was canceled when one of its flight attendants seemingly lost her patience with a…
Toilet door falls off on 16-hr Cathay Pacific flight from Hong Kong to New York
A Cathay Pacific flight attendant was left to hold up a toilet door during a 16-hour long haul…
Eurowings flight to Manchester diverts to Berlin due to ‘undefined odor’
A Eurowings flight bound for Manchester International Airport (MAN) was forced to perform an emergency landing at Berlin…
‘Aggressive’ United Airlines pax bites flight attendant forcing plane to divert
A passenger had to be restrained on a United Airlines flight after biting a flight attendant and swearing…
Delta flight to Amsterdam diverted to JFK due to spoiled in-flight meals served
A Delta Air Lines flight bound for Amsterdam Airport Schiphol (AMS) was forced to divert to New York’s…
Korean Air cuts cabin services by 40 minutes to prevent turbulence related accidents
Korean Air announced that it has renewed its cabin service procedure in light of rising cases of extreme…
Emirates celebrates 101-year-old seasoned flier with first class upgrade
Emirates showed appreciation to one of its oldest passengers with a first class upgrade and a VIP experience. …
Pax left stuck in overhead bin, 30 injured after B787 hit by severe turbulence
An Air Europa flight from Madrid to Uruguay encountered turbulence so severe that it injured 30 passengers, with…
Emirates unveils ‘Exclusive Eight’ champagne collection, extends ties with LVMH
Emirates has announced that it is to offer a choice of eight exclusive champagnes to its customers as…
Qantas rolls out French-inspired onboard items ahead of Perth-Paris flights
Qantas has announced the roll out of French-inspired onboard items in preparation for its direct flights from Perth…
Air India under scrutiny after passenger finds metal blade in in-flight meal
Air India is facing scrutiny over its food safety practices after a passenger found a metal blade in…
Qatar Airways passengers stuck inside plane for hours without air conditioning
Passengers on a Qatar Airways flight had to endure being stuck for hours in stifling cabin heat as…
Singapore Airlines offers up to $25,000 to passengers injured during turbulence
Singapore Airlines has officially laid out its offers of compensation to passengers who sustained injuries on flight SQ321…
Thousands of migrant workers congest KUL Airport to beat government deadline
Kuala Lumpur International Airport (KUL) in Malaysia was flocked by thousands of migrant workers as private firms rushed…
American Airlines sued for discrimination over removal of pax due to body odor
Three black men have filed a federal lawsuit against American Airlines for racial discrimination. The men allege the…