Singapore’s Changi Airport (SIN) has a solution for lost and delayed luggage: a personalized baggage tracking service for passengers using the iChangi app.
After checking in, passengers can scan the barcode or enter the number on the bag tag stub into the tracker.
Passengers arriving, departing and transferring in Changi will be able to track their bags and receive updates if their arrival baggage at the airport is delayed due to bad weather. The bags can be tracked for up to three days.
Most checked-in bags can be tracked, except for odd-sized bags, gate-checked bags and limited-release tagged bags. Transfer baggage directly managed by airlines may also not be trackable.
According to the Changi Airport Group, it is the first of its kind to be launched by an airport in Southeast Asia.
The tracker service is currently in beta version, and is available in Changi Airport’s Terminals 2 and 3. There are 35 participating airlines, including Etihad Airways and Singapore Airlines.
The full list of participating airlines is available on the Changi Airport website.
Tracking for arrival baggage at Terminals 1 and 4 will be rolled out by early 2023.