Singapore Airlines is adding new measures to its in-flight service in order to manage turbulence more effectively.
In statements sent to several media outlets, the airline has announced that it will take on a “more cautious” approach to managing rough air currents on flights, after SQ321 resulted in the death of a passenger when it encountered severe turbulence.
The new service policy states that all meal services in the cabin will be stopped whenever the seatbelt sign is switched on.
“In addition to the suspension of hot beverage service when the seatbelt sign is on, the meal service will also be suspended,” the airline said.
According to Singapore Airlines, crew members will also continue to advise passengers to return to their seats and secure their seatbelts.
“They will also monitor customers who may require assistance, including those in the lavatories,” the airline said.
Under the new measures, crew members will need to return to their seats and secure their own seat belts when the seatbelt sign is switched on.
“Pilots and cabin crew are aware of the hazards associated with turbulence. They are also trained to assist customers and ensure cabin safety throughout the flight,” the airline said, adding that it will continue to review its processes.
Flight SQ231 was operating from London-Heathrow Airport (LHR) to Singapore Changi AIrport (SIN), when it encountered “sudden extreme turbulence” over the Irrawaddy Basin at an altitude of 37,000 feet.
The turbulence left one passenger dead, and 79 other passengers and six crew members injured.