Ukrainian flag carrier Ukraine International Airlines (UIA) has extended the suspension of regular and charter flights to and from Ukraine until January 11, 2023.
UIA said it had taken into account current safety risks related to Russia’s ongoing invasion of Ukraine when making its decision.
“The UIA team takes all possible measures to ensure the safety of our passengers,” the airline said in a statement released on November 10, 2022.
“UIA emphasizes that it stays in touch and will continue to stay in touch with the Ministry of Foreign Affairs of Ukraine, and the Ministry of Infrastructure of Ukraine. Given the difficult situation under martial law, the air carrier draws attention to the possibility of forced delays and feedback complications on the service channels of communication with passengers and counts on understanding,” the Kyiv-based carrier concluded.
UIA also explained that passengers affected by the extension will be able to rebook their flights once the situation in the country stabilizes. Travelers are also offered a refund of the ticket price.
“All promo codes issued before March 31, 2022, will be automatically extended until March 31, 2024. Passengers who would like to receive a refund of the cost of the promo code will be given this opportunity. However, it is not possible to specify the exact refund dates,” UIA said.
“For consultation or tickets reissuing, we recommend contacting the agencies where the tickets were purchased or the Customer Support Center by filling out the necessary feedback form on the official website of the airline,” the carrier concluded.