Ryanair has announced that it will be renewing its refund service following criticism about how the carrier steered passenger refunds at the peak of the COVID-19 pandemic.
In a statement released on October 28, 2021, the airline revealed that it has committed to address and fulfil refund requests within a five-day period.
According to the airline, “customers who request a refund will now get confirmation and access to it within 24hrs in myRyanair and will be refunded to the original form of payment within 5 working days”.
Alongside other airlines, the Dublin-based low-cost carrier has received criticism regarding delayed refund requests for cancelled flights from passengers affected by COVID-19 restrictions. Passengers also complained about arduous refund processes.
Ryaniar’s new refund process is part of an overhaul of its customer service policy, where the carrier intends to make a number of further improvements.
The announcement comes as a response to a ‘Customer Panel’ meeting, which was held in September 2021.
With ambitious plans to enhance its operations and increase passenger numbers, Ryanair expects to serve up to 225 million passengers by 2026, 25 million more than the airline‘s previous forecast. This will include taking delivery of 210 Boeing 737 MAX8200 (Gamechanger) aircraft by December 2024.