Hong Kong has temporarily banned the entry of all Cebu Pacific passenger flights from Manila for two weeks after four passengers who arrived in Hong Kong on September 1, 2021 tested positive for COVID-19 after landing.
Just last week, Hong Kong also banned national carrier Philippine Airline flights from Manila over the same concern until September 11, 2021.
Cebu Pacific said in a statement online that it has cancelled its passenger flight 5J 272 Manila to Hong Kong from September 3 to 16, 2021, while its return flight 5J 273 Hong Kong to Manila will proceed as scheduled.
The airline advised that passengers whose travels are affected due to the ban may be able to rebook their travel for flights within 60 days at no additional cost and any fare difference will be waived.
Passengers who are unable to travel within 60 days can opt to get a refund, which can take up to two months from date of request, or they can receive a travel fund that is valid for two years and can be used towards booking a new flight.
Cebu Pacific also advised its passengers to keep updated via their website, social media channels, or email notifications before going to the airport.